Privacy Policy

 Introduction

www.heritageproducts.co.uk is operated by Olus Environmental Ltd. we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us.

In this privacy statement, we, us and our and www.heritageproducts.co.uk refer to Olus Environmental Ltd. Company No. 1770276 Registered office Malcolm Reid & Co, Caudle Street, Henfield, West Sussex, BN5 9DB, England.

Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.

Information we collect and why

When you place an order with us (if applicable) we collect certain information which is required to allow us to process your transaction and deliver your order. This includes your personal details, order details, details of your address(es) and payment details. The relevant information is then used by us and on occasion, third-party suppliers to process your transaction, dispatch your order and to communicate with you on any matter relating to your order in general.

When you create an account (if applicable) we collect certain information which is necessary to identify you to be able to check out faster, keep more than one address on record and track orders. This includes your personal details, details of address(s) and payment details. The relevant information is then used by us and on occasion, third-party suppliers to process your transaction, dispatch your order and to communicate with you on any matter relating to your order in general.

We may (if applicable) also disclose your personal information to third parties working on our behalf for things like processing payments, courier and delivery services, customer analysis or data management. We only give these companies the information they require to fulfil their contracted tasks and they are not permitted to use the information for any other purposes. To receive a full list of third parties please contact us on info@olus.co.uk 

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop this website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We may carry out Email marketing (if applicable) and gain your consent to send you emails about our store, new products, promotions and other updates.

Legal basis for processing data

We rely on the following legal basis, under data protection law, to process your personal data:

We collect and use customers’ personal data because is it necessary to fulfil our contract in selling and supplying goods and services to those customers.

Because we have obtained your consent (e.g. where you contact us with a query or if you consent to receive marketing from us).

How long will the data be stored for

We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a customer or as required to meet our legal obligations, resolve disputes or enforce our agreements.

Cookies

See our list of cookies below for more information. 

How we protect your data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites using ‘https’ technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

Your rights

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please email james@olus.co.uk 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Any questions you have in relation to this policy or how we use your personal data should be sent to james@olus.co.uk 

For non-EU customers

By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. You still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.

Last updated May 2018

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
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